My personal journal about my life, my family, my kids and my career as working at home mom. My sharing on good parenting, being parent not an easy job. My sharing on raising new generation of healthy and active kids. My sharing to encourage stay-at-home-mom to have own career in order to be a good mom, physically and emotionally healthy .
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servis ini telah diperkenalkan oleh Poslaju pada awal April 2012.
QUESTIONS AND ANSWERS POSLAJU PREPAID BOX AND ENVELOPE
1Can you tell us a bit about the Poslaju Prepaid Box and Prepaid Envelope?
PosLaju Prepaid Box (Kotak Prabayar) or Prepaid Envelope (Sampul Prabayar) is a new product introduced by PosLaju that provides convenience and cost efficient shipping solutions for sending document or merchandise up to 10kg within Peninsular Malaysia only.
2What is the purpose of introducing the PosLaju Prepaid Box and Envelope?
To cater for the demand from online business entrepreneurs in terms of providing convenient and cost efficient shipping solutions.
Online business is booming all over the world and for the Malaysian market, it is expected to increase within the next three (3) years.
To help online business entrepreneurs ensure that their courier cost is not under or over charged to their customers.
Enable PosLaju to go to parcel segments which is a growing demand.
3Who are the target customers?
Target customers will be online business entrepreneurs as well as walk in customers.
4Where can customers purchase the Prepaid Box and Envelope?
PosLaju Prepaid Box and Prepaid Envelope are available at more than 300 retail outlets in Peninsular Malaysia including Pos Malaysia Outlets, PosLaju Centres, as well as sales agents (MBE and Ikobana, as a start).
5Where can customers post the Prepaid Box and Envelope?
Posting of the sealed Prepaid Box/ Envelope can be made at the nearest Pos Malaysia Outlet, PosLaju Centres and selected sales agents.
6What is the delivery standard for the Prepaid Box and Envelope?
These two products will be treated as Next Day Delivery (NDD) service.
This means that the Prepaid Box or Envelope will be sent on the following working day after it is posted. The NDD Service covers selected areas which includes major towns and cities.
For areas that are not covered under the NDD Service the delivery will take an additional one to three working days,
Despite the fact that we will strive to ensure that delivery will be made according to the delivery standard, should there be any delay in the delivery there will not be any refund by PosLaju.
7What are the sizes available for Prepaid Box and Envelope?
There are five sizes as follows:
TypeMaximum Weight LimitDimension
Small* Envelope500gm200mm x 280mm
Big* Envelope1kg320mm x 380mm
Box 2kg2kg80mm x 250mm x 340mm
Box 5kg5kg150mm x 250mm x 340mm
Box 10kg10kg200mm x 320mm x 380mm *comes with plastic bubble padding
8What are the benefits other than the reduced price ?
PosLaju Prepaid Box and Prepaid Envelope provides convenient and cost efficient shipping solutions and at the same time, maintains the high quality and delivery standard offered by PosLaju in all their services.
Items are delivered in the next working day for areas that are covered under the Next Day Delivery Service.
There are no volumetric calculations imposed on the boxes. So, customers need not go through the hassle of figuring out the formula based on the traditional calculation of the weight, size and distance.
9Is the Track and Trace Service provided for PosLaju Prepaid Box and Envelope?
Yes, Track and Trace service is provided for PosLaju Prepaid Box and Envelope for our customer's convenience.
They can track their shipment online based on the reference number on the Consignment Note via www.poslaju.com.my or www.pos.com.my ; or by contacting our Customer Care via PosLine at 1-300-300-300.
10Can customers still ship their Prepaid Box or Prepaid Envelope if the contents exceed the maximum weight limit? Are there any additional charges?
PosLaju would still deliver their Prepaid Box or Envelope and there will not be any additional charges for the prepaid box and envelope if it the contents exceeded the maximum weight limit.
However, PosLaju will not be responsible for any refund for the loss or damage of the Prepaid Box/Envelope if it exceeded the suggested weight limit.
11Are there any restrictions for the contents of the item to be posted through PosLaju Prepaid Box and Prepaid Envelope?
Yes, the normal postal regulations against the posting of dangerous goods and prohibited items apply and these include valuable items such as cash and jewelry, perishable items, harmful, hazardous and toxic substances, weapons and dangerous objects.
Customers are requested to inquire with the nearest Pos Malaysia Outlet or PosLaju Centre on whether the contents of their shipment are included in the list of the dangerous goods and prohibited items.
12Since this is currently offered for shipment within Peninsular Malaysia only, does PosLaju plan on expanding this to Sabah and Sarawak? If so, when do you expect to make this service available for delivery to and from Sabah and Sarawak?
We plan to expand this service to Sabah and Sarawak in the third quarter of 2012.